Why Buy From Us?
We take pride in our products and services here at BluViva. We only supply the best aquarium supplies to take your fish keeping to the next level. Your satisfaction is our number one priority and we want to make sure you are completely happy with your purchase.
Our promise to you
A 14 day Satisfaction Guarantee on all products. For whatever reason you are not completely satisfied with your order we will get it right. If you change your mind, ordered the wrong item, or received a defective product we will help with the return or exchange – easy. Some conditions apply to certain aquarium accessory items.
Budget friendly
We cater to all your aquarium accessory needs without heavy financial commitments. All our supplies are affordable.
Built for Aquarists by Aquarists
We cater to all your aquarium accessory needs without heavy financial commitments. All our supplies are affordable.
Quality-First Products
Access durable 1000+ aquarium accessories sorted and customised to meet all your underwater needs in any capacity
Returns and Exchanges
We know sometimes things don’t go as planned. If for whatever reason you are not happy with your purchase you can return it within 30 days of delivery for a full refund or exchange. Items must be in unused, unopened condition and in original packaging.
How to return or exchange:
Contact our Customer Support team for a return/exchange request.
Please include your order number and a detailed description of why the item is being returned.
Follow the instructions from our team to return the item to us.
Once we receive it we will process your refund or exchange.
Damaged or Defective Items
If you receive a defective or damaged product please contact us as soon as you receive your order. Then we will discuss the details of how the return and re-delivery will be processed or a full refund of the amount with compensation for the shipping cost on defective products.
Returns Policy
Non-returnable:
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- Fish food
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- Clearance item or final sales
Please read the item description carefully before ordering.
Shipping
We will dispatch your order within the time frame stated on our website. If we are delayed we will contact you and try to resolve asap.
Customer Service
We want to make your online aquarium shopping experience the best. Contact our customer support team for any questions, concerns or to place an order. We are proud of our service and back all our products.