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Bluviva Terms & Conditions
Welcome to Bluviva! We love aquariums and want to serve hobbyists across the EU with great products and support. These Terms & Conditions explain how our site, products, and services work. By using our website or placing an order, you agree to the following.
Who We Are
Bluviva, S.A. (hereafter “Bluviva”), registered in Portugal under VAT PT518491285, with registered office at Avenida Almirante Gago Coutinho, No. 128, 1700-033 Lisbon, Portugal, is an online store selling aquarium equipment, supplies, and accessories to customers in the EU.
Official website: bluviva.com
Customer support: [email protected] | +351 93 851 2406
Use of Our Website
By using our website, you agree to:
- Use it only for personal and lawful purposes
- Not misuse the site by trying to hack, spam or damage it
- Be at least 18 years old or use it with a guardian’s supervision
We may block or remove access if we suspect misuse or harmful activity.
Product Information
We try our best to provide accurate information about our products including photos, descriptions, prices and availability. However:
- Colors may vary slightly from screen to screen
- Product availability may change without notice
- We reserve the right to correct pricing errors or typos at any time
If we find an error after you’ve placed an order we’ll contact you before shipping. All prices are shown in Euros (€) or local currency and include VAT at the applicable rate.
Orders & Payment
When you place an order you:
- Agree to provide accurate billing and shipping information
- Authorize us to charge your payment method
- Will receive a confirmation email once we’ve accepted the order
We accept secure payments through major cards and trusted payment gateways.
We may cancel an order if:
- Items are out of stock
- We can’t verify your payment or shipping details
- There’s a pricing error
By placing an order, you acknowledge that you are entering into a contract with Bluviva and that you are obliged to pay for the goods ordered.
Shipping & Delivery
Orders placed before
2:30 PM CET ship the
same business day.
Delivery times depend on your location and the shipping option selected at checkout.
For full details, see our Shipping Policy.
Returns & Refunds
We offer 30-day easy returns on eligible items.
Items must be:
- Unused
- In original packaging
- Returned within 30 days of delivery. See our Return Policy for full return instructions.
- You have the right to withdraw from the contract within 14 days of receiving your order, without giving any reason. To exercise this right, you must inform us by email or another durable medium. We will refund all payments received, including standard delivery costs, within 14 days of receiving the returned goods.
- If the product is defective or not as described, you are entitled to repair, replacement, price reduction, or cancellation of the contract, as per Portuguese law.
Product Warranty
Some products may have a manufacturer’s warranty. Check the product page or contact us to confirm.
If something arrives damaged or faulty, contact us straight away — we’ll fix it.
Intellectual Property
All content on the site — images, logos, product names and text — is owned by Bluviva or our content providers.
You may not copy, share or use our content without written permission.
User Accounts
If you create an account you:
- Must keep your login details private
- Are responsible for all activity under your account
If you notice any suspicious activity, contact us.
Promotions & Discounts
From time to time, we offer promo codes, sales or special offers.
- These can’t be combined unless noted
- They have expiration dates
- We may revoke or limit offers at any time
Limitation of Liability
We always aim to offer quality products and great service. However:
- We’re not liable for indirect losses, including loss of enjoyment, income, or aquarium damage caused by product misuse
- Always follow product instructions and consult a professional for custom aquarium setups
Nothing in these Terms & Conditions shall limit your statutory rights as a consumer under Portuguese or EU law, nor exclude or limit our liability for death or personal injury caused by negligence, fraud, or any other liability which cannot be excluded by law.
We do not use any absolutely prohibited clauses as defined by Portuguese law.
Changes to Terms
We may update these Terms from time to time. Changes take effect when posted here. You should check this page regularly for updates.
Governing Law
These Terms & Conditions are governed by Portuguese law. In the event of a dispute, you may use the Alternative Dispute Resolution (ADR) entities listed at www.consumidor.pt, as required by Law 144/2015.
You may also submit complaints via the European Online Dispute Resolution platform at ec.europa.eu/consumers/odr.
Contact Us
Questions or concerns?
Email: [email protected]
We’re here to help — our support team typically replies within 24 hours on weekdays.
