{"id":54988,"date":"2018-07-09T11:19:52","date_gmt":"2018-07-09T11:19:52","guid":{"rendered":"https:\/\/test.bluviva.fr\/ajuda-ao-cliente\/"},"modified":"2025-06-29T17:47:12","modified_gmt":"2025-06-29T17:47:12","slug":"ajuda-ao-cliente","status":"publish","type":"page","link":"https:\/\/bluviva.com\/pt-pt\/ajuda-ao-cliente\/","title":{"rendered":"Ajuda ao cliente"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"54988\" class=\"elementor elementor-54988 elementor-1002\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-d2866bd elementor-section-stretched elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"d2866bd\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;stretch_section&quot;:&quot;section-stretched&quot;,&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t\t<div class=\"elementor-background-overlay\"><\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-8e1fea8\" data-id=\"8e1fea8\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-655728e elementor-invisible elementor-widget elementor-widget-heading\" data-id=\"655728e\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInUp&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Ajuda ao cliente<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9ac4646 elementor-invisible elementor-widget elementor-widget-heading\" data-id=\"9ac4646\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInDown&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">A nossa equipa de felicidade est\u00e1 sempre dispon\u00edvel para ajudar.<\/h3>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-5a5f380\" data-id=\"5a5f380\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-16127448 elementor-section-content-top elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"16127448\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-2bd57262\" data-id=\"2bd57262\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-74d92234 elementor-widget elementor-widget-heading\" data-id=\"74d92234\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h6 class=\"elementor-heading-title elementor-size-default\">Respostas \u00e0s perguntas mais comuns sobre compras<\/h6>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-43cfc330 elementor-widget elementor-widget-heading\" data-id=\"43cfc330\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Encomendas e expedi\u00e7\u00e3o<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-82a62af elementor-widget elementor-widget-accordion\" data-id=\"82a62af\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"accordion.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-accordion\">\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1361\" class=\"elementor-tab-title\" data-tab=\"1\" role=\"button\" aria-controls=\"elementor-tab-content-1361\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><svg class=\"e-font-icon-svg e-fas-angle-down\" viewBox=\"0 0 320 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M143 352.3L7 216.3c-9.4-9.4-9.4-24.6 0-33.9l22.6-22.6c9.4-9.4 24.6-9.4 33.9 0l96.4 96.4 96.4-96.4c9.4-9.4 24.6-9.4 33.9 0l22.6 22.6c9.4 9.4 9.4 24.6 0 33.9l-136 136c-9.2 9.4-24.4 9.4-33.8 0z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><svg class=\"e-font-icon-svg e-fas-angle-up\" viewBox=\"0 0 320 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M177 159.7l136 136c9.4 9.4 9.4 24.6 0 33.9l-22.6 22.6c-9.4 9.4-24.6 9.4-33.9 0L160 255.9l-96.4 96.4c-9.4 9.4-24.6 9.4-33.9 0L7 329.7c-9.4-9.4-9.4-24.6 0-33.9l136-136c9.4-9.5 24.6-9.5 34-.1z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Quanto tempo demora a receber a minha encomenda?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-1361\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"1\" role=\"region\" aria-labelledby=\"elementor-tab-title-1361\"><p data-start=\"137\" data-end=\"309\">As encomendas efectuadas antes das <strong data-start=\"158\" data-end=\"183\">14:00 CET nos dias \u00fateis<\/strong> s\u00e3o expedidas no mesmo dia. As encomendas efectuadas <strong data-start=\"227\" data-end=\"265\">ap\u00f3s as 14:00 CET ou durante os fins-de-semana<\/strong> s\u00e3o expedidas no <strong data-start=\"288\" data-end=\"308\">dia \u00fatil seguinte<\/strong>. <\/p>\n<p data-start=\"137\" data-end=\"309\"><strong style=\"letter-spacing: 0px\" data-start=\"311\" data-end=\"329\">Prazos de entrega<\/strong><span style=\"letter-spacing: 0px\">  variam consoante a sua localiza\u00e7\u00e3o na UE e os artigos encomendados. A maioria das entregas normais na UE chega dentro de   <\/span><strong style=\"letter-spacing: 0px\" data-start=\"452\" data-end=\"472\">3-7 dias \u00fateis<\/strong><span style=\"letter-spacing: 0px\">embora a entrega em zonas remotas possa demorar mais tempo.<\/span><\/p>\n<p data-start=\"526\" data-end=\"756\">Estabelecemos parcerias com transportadoras fi\u00e1veis para garantir uma entrega atempada e fornecemos informa\u00e7\u00f5es de seguimento assim que a sua encomenda \u00e9 enviada. Tenha em aten\u00e7\u00e3o que, durante <strong data-start=\"684\" data-end=\"719\">os per\u00edodos de f\u00e9rias ou eventos de vendas<\/strong>, as entregas podem sofrer um ligeiro atraso. <\/p>\n<p data-start=\"758\" data-end=\"912\">Para obter uma descri\u00e7\u00e3o detalhada dos prazos de entrega, excep\u00e7\u00f5es e outras informa\u00e7\u00f5es relacionadas com o envio, consulte a nossa<a href=\"https:\/\/bluviva.com\/pt-pt\/faq\/\" target=\"_blank\" rel=\"noopener\">p\u00e1gina<\/a> <strong data-start=\"874\" data-end=\"911\"><a href=\"https:\/\/bluviva.com\/pt-pt\/politica-de-envio\/\" target=\"_blank\" rel=\"noopener\">Pol\u00edtica de envio<\/a><a href=\"#\" rel=\"noopener\" data-start=\"876\" data-end=\"909\"> <\/a>e<a href=\"#\" rel=\"noopener\" data-start=\"876\" data-end=\"909\"> <\/a><\/strong>Perguntas frequentes .<\/p>\n<p data-start=\"914\" data-end=\"1064\">Se a sua encomenda n\u00e3o chegar dentro do prazo previsto, <strong data-start=\"983\" data-end=\"997\">contacte-nos<\/strong> e teremos todo o prazer em investigar e resolver o problema rapidamente.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1362\" class=\"elementor-tab-title\" data-tab=\"2\" role=\"button\" aria-controls=\"elementor-tab-content-1362\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><svg class=\"e-font-icon-svg e-fas-angle-down\" viewBox=\"0 0 320 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M143 352.3L7 216.3c-9.4-9.4-9.4-24.6 0-33.9l22.6-22.6c9.4-9.4 24.6-9.4 33.9 0l96.4 96.4 96.4-96.4c9.4-9.4 24.6-9.4 33.9 0l22.6 22.6c9.4 9.4 9.4 24.6 0 33.9l-136 136c-9.2 9.4-24.4 9.4-33.8 0z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><svg class=\"e-font-icon-svg e-fas-angle-up\" viewBox=\"0 0 320 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M177 159.7l136 136c9.4 9.4 9.4 24.6 0 33.9l-22.6 22.6c-9.4 9.4-24.6 9.4-33.9 0L160 255.9l-96.4 96.4c-9.4 9.4-24.6 9.4-33.9 0L7 329.7c-9.4-9.4-9.4-24.6 0-33.9l136-136c9.4-9.5 24.6-9.5 34-.1z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Como \u00e9 que posso criar uma conta?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-1362\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"2\" role=\"region\" aria-labelledby=\"elementor-tab-title-1362\"><p data-start=\"96\" data-end=\"312\">A cria\u00e7\u00e3o de uma conta \u00e9 r\u00e1pida e f\u00e1cil - demora apenas um minuto. Basta clicar em <strong data-start=\"173\" data-end=\"189\">&#8221;<a href=\"https:\/\/bluviva.com\/my-account\/\" target=\"_blank\" rel=\"noopener\">A minha conta<\/a>&#8221;<\/strong> no canto superior direito da nossa p\u00e1gina inicial. Ser-lhe-\u00e1 pedido que introduza o seu nome, endere\u00e7o de correio eletr\u00f3nico e uma palavra-passe segura.  <\/p>\n<p data-start=\"314\" data-end=\"349\">Uma vez registado, poder\u00e1:<\/p>\n<ul data-start=\"350\" data-end=\"451\">\n<li data-start=\"350\" data-end=\"377\">\n<p data-start=\"352\" data-end=\"377\">Ver o seu hist\u00f3rico de encomendas<\/p>\n<\/li>\n<li data-start=\"378\" data-end=\"416\">\n<p data-start=\"380\" data-end=\"416\">Guardar e gerir endere\u00e7os de entrega<\/p>\n<\/li>\n<li data-start=\"417\" data-end=\"451\">\n<p data-start=\"419\" data-end=\"451\">Acompanhe as suas encomendas em tempo real<\/p>\n<\/li>\n<\/ul>\n<p data-start=\"453\" data-end=\"581\">Recomendamos que crie uma conta antes de efetuar uma encomenda, mas tamb\u00e9m pode registar-se mais tarde e associar as suas compras anteriores.<\/p>\n<p data-start=\"583\" data-end=\"727\">Para obter mais informa\u00e7\u00f5es sobre a configura\u00e7\u00e3o da conta, a privacidade dos dados e as responsabilidades do utilizador, consulte os nossos <a href=\"https:\/\/bluviva.com\/pt-pt\/termos-e-condicoes\/\" target=\"_blank\" rel=\"noopener\">Termos e Condi\u00e7\u00f5es<\/a> e <a href=\"https:\/\/bluviva.com\/pt-pt\/faq\/\" target=\"_blank\" rel=\"noopener\">a p\u00e1ginaPerguntas frequentes <\/a>.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1363\" class=\"elementor-tab-title\" data-tab=\"3\" role=\"button\" aria-controls=\"elementor-tab-content-1363\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><svg class=\"e-font-icon-svg e-fas-angle-down\" viewBox=\"0 0 320 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M143 352.3L7 216.3c-9.4-9.4-9.4-24.6 0-33.9l22.6-22.6c9.4-9.4 24.6-9.4 33.9 0l96.4 96.4 96.4-96.4c9.4-9.4 24.6-9.4 33.9 0l22.6 22.6c9.4 9.4 9.4 24.6 0 33.9l-136 136c-9.2 9.4-24.4 9.4-33.8 0z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><svg class=\"e-font-icon-svg e-fas-angle-up\" viewBox=\"0 0 320 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M177 159.7l136 136c9.4 9.4 9.4 24.6 0 33.9l-22.6 22.6c-9.4 9.4-24.6 9.4-33.9 0L160 255.9l-96.4 96.4c-9.4 9.4-24.6 9.4-33.9 0L7 329.7c-9.4-9.4-9.4-24.6 0-33.9l136-136c9.4-9.5 24.6-9.5 34-.1z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Como posso alterar o meu endere\u00e7o de envio?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-1363\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"3\" role=\"region\" aria-labelledby=\"elementor-tab-title-1363\"><p data-start=\"144\" data-end=\"369\">Se a sua encomenda ainda n\u00e3o tiver sido enviada, pode atualizar o seu endere\u00e7o de envio atrav\u00e9s do painel de controlo da sua conta. Para o fazer, basta <a href=\"https:\/\/bluviva.com\/my-account\/\" target=\"_blank\" rel=\"noopener\">iniciar sess\u00e3o<\/a> na sua conta, navegar at\u00e9 \u00e0 sec\u00e7\u00e3o <strong data-start=\"313\" data-end=\"328\">&#8221;Endere\u00e7os&#8221;<\/strong> e efetuar as altera\u00e7\u00f5es necess\u00e1rias. <\/p>\n<p data-start=\"371\" data-end=\"622\">Tenha em aten\u00e7\u00e3o que, depois de uma encomenda ter sido processada ou enviada, j\u00e1 n\u00e3o \u00e9 poss\u00edvel efetuar altera\u00e7\u00f5es de endere\u00e7o atrav\u00e9s da sua conta. Nestes casos, recomendamos que contacte a nossa equipa de apoio ao cliente o mais rapidamente poss\u00edvel. Faremos tudo o que estiver ao nosso alcance para o ajudar.  <\/p>\n<p data-start=\"624\" data-end=\"754\">Para ajudar a evitar quaisquer atrasos ou problemas de entrega, recomendamos que reveja cuidadosamente todos os detalhes de envio antes de confirmar a sua encomenda.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1364\" class=\"elementor-tab-title\" data-tab=\"4\" role=\"button\" aria-controls=\"elementor-tab-content-1364\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><svg class=\"e-font-icon-svg e-fas-angle-down\" viewBox=\"0 0 320 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M143 352.3L7 216.3c-9.4-9.4-9.4-24.6 0-33.9l22.6-22.6c9.4-9.4 24.6-9.4 33.9 0l96.4 96.4 96.4-96.4c9.4-9.4 24.6-9.4 33.9 0l22.6 22.6c9.4 9.4 9.4 24.6 0 33.9l-136 136c-9.2 9.4-24.4 9.4-33.8 0z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><svg class=\"e-font-icon-svg e-fas-angle-up\" viewBox=\"0 0 320 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M177 159.7l136 136c9.4 9.4 9.4 24.6 0 33.9l-22.6 22.6c-9.4 9.4-24.6 9.4-33.9 0L160 255.9l-96.4 96.4c-9.4 9.4-24.6 9.4-33.9 0L7 329.7c-9.4-9.4-9.4-24.6 0-33.9l136-136c9.4-9.5 24.6-9.5 34-.1z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Como \u00e9 que posso acompanhar o estado da minha encomenda?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-1364\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"4\" role=\"region\" aria-labelledby=\"elementor-tab-title-1364\"><p data-start=\"120\" data-end=\"277\">Assim que a sua encomenda for processada e enviada, receber\u00e1 um e-mail com um n\u00famero de seguimento e uma liga\u00e7\u00e3o para o portal de seguimento da transportadora.<\/p>\n<p data-start=\"279\" data-end=\"407\">Pode tamb\u00e9m acompanhar o estado da sua encomenda em qualquer altura, iniciando <a href=\"https:\/\/bluviva.com\/my-account\/\" target=\"_blank\" rel=\"noopener\">sess\u00e3o<\/a> na sua conta e visitando a sec\u00e7\u00e3o <strong data-start=\"383\" data-end=\"398\">&#8221;As minhas encomendas&#8221;<\/strong>.<\/p>\n<p data-start=\"409\" data-end=\"659\">Aguarde at\u00e9 24 horas ap\u00f3s o envio para que as informa\u00e7\u00f5es de rastreio fiquem dispon\u00edveis. Se n\u00e3o receber os dados de rastreio dentro de um prazo razo\u00e1vel, recomendamos que contacte a nossa equipa de apoio ao cliente para que possamos investigar melhor a quest\u00e3o. <\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1365\" class=\"elementor-tab-title\" data-tab=\"5\" role=\"button\" aria-controls=\"elementor-tab-content-1365\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><svg class=\"e-font-icon-svg e-fas-angle-down\" viewBox=\"0 0 320 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M143 352.3L7 216.3c-9.4-9.4-9.4-24.6 0-33.9l22.6-22.6c9.4-9.4 24.6-9.4 33.9 0l96.4 96.4 96.4-96.4c9.4-9.4 24.6-9.4 33.9 0l22.6 22.6c9.4 9.4 9.4 24.6 0 33.9l-136 136c-9.2 9.4-24.4 9.4-33.8 0z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><svg class=\"e-font-icon-svg e-fas-angle-up\" viewBox=\"0 0 320 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M177 159.7l136 136c9.4 9.4 9.4 24.6 0 33.9l-22.6 22.6c-9.4 9.4-24.6 9.4-33.9 0L160 255.9l-96.4 96.4c-9.4 9.4-24.6 9.4-33.9 0L7 329.7c-9.4-9.4-9.4-24.6 0-33.9l136-136c9.4-9.5 24.6-9.5 34-.1z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Guardar\u00e3o as informa\u00e7\u00f5es do meu cart\u00e3o de cr\u00e9dito em arquivo?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-1365\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"5\" role=\"region\" aria-labelledby=\"elementor-tab-title-1365\"><p data-start=\"101\" data-end=\"366\">Todas as transac\u00e7\u00f5es de pagamento s\u00e3o processadas de forma segura atrav\u00e9s de gateways de pagamento de terceiros compat\u00edveis com PCI. Embora possa optar por guardar o seu m\u00e9todo de pagamento no seu dispositivo por uma quest\u00e3o de conveni\u00eancia, tenha a certeza de que esta informa\u00e7\u00e3o n\u00e3o \u00e9 guardada nem acess\u00edvel pela nossa equipa. <\/p>\n<p data-start=\"368\" data-end=\"606\">Para obter informa\u00e7\u00f5es detalhadas sobre as nossas medidas de seguran\u00e7a de pagamento e pr\u00e1ticas de prote\u00e7\u00e3o de dados, recomendamos que consulte a nossa p\u00e1gina <a href=\"https:\/\/bluviva.com\/pt-pt\/termos-e-condicoes\/\" target=\"_blank\" rel=\"noopener\">Termos e Condi\u00e7\u00f5es<\/a>, que descreve de forma abrangente o nosso compromisso com a seguran\u00e7a do cliente e a privacidade financeira.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1366\" class=\"elementor-tab-title\" data-tab=\"6\" role=\"button\" aria-controls=\"elementor-tab-content-1366\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><svg class=\"e-font-icon-svg e-fas-angle-down\" viewBox=\"0 0 320 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M143 352.3L7 216.3c-9.4-9.4-9.4-24.6 0-33.9l22.6-22.6c9.4-9.4 24.6-9.4 33.9 0l96.4 96.4 96.4-96.4c9.4-9.4 24.6-9.4 33.9 0l22.6 22.6c9.4 9.4 9.4 24.6 0 33.9l-136 136c-9.2 9.4-24.4 9.4-33.8 0z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><svg class=\"e-font-icon-svg e-fas-angle-up\" viewBox=\"0 0 320 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M177 159.7l136 136c9.4 9.4 9.4 24.6 0 33.9l-22.6 22.6c-9.4 9.4-24.6 9.4-33.9 0L160 255.9l-96.4 96.4c-9.4 9.4-24.6 9.4-33.9 0L7 329.7c-9.4-9.4-9.4-24.6 0-33.9l136-136c9.4-9.5 24.6-9.5 34-.1z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Cobram imposto sobre as vendas?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-1366\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"6\" role=\"region\" aria-labelledby=\"elementor-tab-title-1366\"><p data-start=\"129\" data-end=\"340\">O imposto sobre as vendas (IVA) \u00e9 aplicado a todas as encomendas expedidas dentro da Uni\u00e3o Europeia e est\u00e1 inclu\u00eddo no pre\u00e7o final apresentado no checkout. N\u00e3o ser\u00e3o cobrados quaisquer direitos ou impostos adicionais aquando da entrega na UE. <\/p>\n<p data-start=\"342\" data-end=\"480\">Para encomendas origin\u00e1rias de fora da UE, podem aplicar-se direitos aduaneiros e impostos de importa\u00e7\u00e3o locais. Estes encargos s\u00e3o da responsabilidade do comprador. <\/p>\n<p data-start=\"482\" data-end=\"641\">Para obter informa\u00e7\u00f5es mais pormenorizadas sobre os c\u00e1lculos do IVA e quaisquer taxas aplic\u00e1veis na sua regi\u00e3o, consulte as p\u00e1ginas de pol\u00edtica ligadas no rodap\u00e9 do nosso s\u00edtio Web.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1367\" class=\"elementor-tab-title\" data-tab=\"7\" role=\"button\" aria-controls=\"elementor-tab-content-1367\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><svg class=\"e-font-icon-svg e-fas-angle-down\" viewBox=\"0 0 320 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M143 352.3L7 216.3c-9.4-9.4-9.4-24.6 0-33.9l22.6-22.6c9.4-9.4 24.6-9.4 33.9 0l96.4 96.4 96.4-96.4c9.4-9.4 24.6-9.4 33.9 0l22.6 22.6c9.4 9.4 9.4 24.6 0 33.9l-136 136c-9.2 9.4-24.4 9.4-33.8 0z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><svg class=\"e-font-icon-svg e-fas-angle-up\" viewBox=\"0 0 320 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M177 159.7l136 136c9.4 9.4 9.4 24.6 0 33.9l-22.6 22.6c-9.4 9.4-24.6 9.4-33.9 0L160 255.9l-96.4 96.4c-9.4 9.4-24.6 9.4-33.9 0L7 329.7c-9.4-9.4-9.4-24.6 0-33.9l136-136c9.4-9.5 24.6-9.5 34-.1z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Enviam para o meu pa\u00eds?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-1367\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"7\" role=\"region\" aria-labelledby=\"elementor-tab-title-1367\"><p data-start=\"113\" data-end=\"310\">Atualmente, fornecemos servi\u00e7os de envio para todos os pa\u00edses da Uni\u00e3o Europeia, bem como para pa\u00edses selecionados fora da UE, com planos para alargar a entrega a outras regi\u00f5es vizinhas.<\/p>\n<p data-start=\"312\" data-end=\"521\">Consulte a nossa <a href=\"https:\/\/bluviva.com\/pt-pt\/politica-de-envio\/\" target=\"_blank\" rel=\"noopener\">Pol\u00edtica de envio<\/a> para verificar se o seu pa\u00eds \u00e9 eleg\u00edvel para entrega. Se o seu pa\u00eds n\u00e3o aparecer como uma op\u00e7\u00e3o durante o checkout, contacte a nossa equipa de apoio ao cliente para obter assist\u00eancia. <\/p>\n<p data-start=\"523\" data-end=\"642\">Continuamos empenhados em expandir a nossa rede de distribui\u00e7\u00e3o e agradecemos todas as sugest\u00f5es relativas a potenciais novos destinos.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1368\" class=\"elementor-tab-title\" data-tab=\"8\" role=\"button\" aria-controls=\"elementor-tab-content-1368\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><svg class=\"e-font-icon-svg e-fas-angle-down\" viewBox=\"0 0 320 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M143 352.3L7 216.3c-9.4-9.4-9.4-24.6 0-33.9l22.6-22.6c9.4-9.4 24.6-9.4 33.9 0l96.4 96.4 96.4-96.4c9.4-9.4 24.6-9.4 33.9 0l22.6 22.6c9.4 9.4 9.4 24.6 0 33.9l-136 136c-9.2 9.4-24.4 9.4-33.8 0z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><svg class=\"e-font-icon-svg e-fas-angle-up\" viewBox=\"0 0 320 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M177 159.7l136 136c9.4 9.4 9.4 24.6 0 33.9l-22.6 22.6c-9.4 9.4-24.6 9.4-33.9 0L160 255.9l-96.4 96.4c-9.4 9.4-24.6 9.4-33.9 0L7 329.7c-9.4-9.4-9.4-24.6 0-33.9l136-136c9.4-9.5 24.6-9.5 34-.1z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Os meus artigos vir\u00e3o numa \u00fanica embalagem?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-1368\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"8\" role=\"region\" aria-labelledby=\"elementor-tab-title-1368\"><p data-start=\"100\" data-end=\"364\">Sempre que poss\u00edvel, esfor\u00e7amo-nos por enviar todos os artigos da sua encomenda numa \u00fanica embalagem para minimizar o desperd\u00edcio e agilizar a entrega. No entanto, devido \u00e0 disponibilidade de stock ou \u00e0 localiza\u00e7\u00e3o dos artigos em diferentes armaz\u00e9ns, a sua encomenda pode ser enviada em v\u00e1rias embalagens. <\/p>\n<\/p>\n<p data-start=\"366\" data-end=\"569\">Nesses casos, forneceremos informa\u00e7\u00f5es de rastreio para cada envio, de modo a garantir que o cliente possa monitorizar todas as entregas com precis\u00e3o. Asseguramos que n\u00e3o ser\u00e3o aplicadas taxas adicionais para envios fraccionados. <\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-7936c04f\" data-id=\"7936c04f\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-7d23bfe1 elementor-widget elementor-widget-heading\" data-id=\"7d23bfe1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h6 class=\"elementor-heading-title elementor-size-default\">Se precisar de trocar um artigo<\/h6>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3fe26e20 elementor-widget elementor-widget-heading\" data-id=\"3fe26e20\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Devolu\u00e7\u00f5es e trocas<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c246ebc elementor-widget elementor-widget-accordion\" data-id=\"c246ebc\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"accordion.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-accordion\">\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-2031\" class=\"elementor-tab-title\" data-tab=\"1\" role=\"button\" aria-controls=\"elementor-tab-content-2031\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><svg class=\"e-font-icon-svg e-fas-angle-down\" viewBox=\"0 0 320 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M143 352.3L7 216.3c-9.4-9.4-9.4-24.6 0-33.9l22.6-22.6c9.4-9.4 24.6-9.4 33.9 0l96.4 96.4 96.4-96.4c9.4-9.4 24.6-9.4 33.9 0l22.6 22.6c9.4 9.4 9.4 24.6 0 33.9l-136 136c-9.2 9.4-24.4 9.4-33.8 0z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><svg class=\"e-font-icon-svg e-fas-angle-up\" viewBox=\"0 0 320 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M177 159.7l136 136c9.4 9.4 9.4 24.6 0 33.9l-22.6 22.6c-9.4 9.4-24.6 9.4-33.9 0L160 255.9l-96.4 96.4c-9.4 9.4-24.6 9.4-33.9 0L7 329.7c-9.4-9.4-9.4-24.6 0-33.9l136-136c9.4-9.5 24.6-9.5 34-.1z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Qual \u00e9 a vossa pol\u00edtica de devolu\u00e7\u00f5es?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-2031\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"1\" role=\"region\" aria-labelledby=\"elementor-tab-title-2031\"><p data-start=\"97\" data-end=\"219\">Compreendemos que, ocasionalmente, um artigo pode n\u00e3o se ajustar como esperado, e temos todo o gosto em ajudar com trocas sempre que poss\u00edvel.<\/p>\n<p data-start=\"221\" data-end=\"430\">Se pretender trocar um artigo por um tamanho, modelo ou variante diferente, certifique-se de que o artigo original n\u00e3o foi utilizado, \u00e9 devolvido na sua embalagem original e dentro do prazo especificado na nossa <a href=\"https:\/\/bluviva.com\/pt-pt\/devolucao-de-produtos\/\" target=\"_blank\">Pol\u00edtica de devolu\u00e7\u00f5es<\/a>.<\/p>\n<p data-start=\"432\" data-end=\"610\">As trocas est\u00e3o condicionadas \u00e0 disponibilidade de stock. Recomendamos vivamente que contacte a nossa equipa de apoio ao cliente antes de devolver qualquer artigo, para que o possamos orientar durante o processo. <\/p>\n<p data-start=\"612\" data-end=\"732\">O cliente \u00e9 respons\u00e1vel pelos custos de envio da devolu\u00e7\u00e3o, exceto se a troca se dever a um erro da nossa parte.<\/p>\n<\/p>\n<p data-start=\"734\" data-end=\"851\">Para mais informa\u00e7\u00f5es sobre a elegibilidade para troca, prazos e instru\u00e7\u00f5es de devolu\u00e7\u00e3o, consulte a nossa Pol\u00edtica de Devolu\u00e7\u00f5es.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-2032\" class=\"elementor-tab-title\" data-tab=\"2\" role=\"button\" aria-controls=\"elementor-tab-content-2032\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><svg class=\"e-font-icon-svg e-fas-angle-down\" viewBox=\"0 0 320 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M143 352.3L7 216.3c-9.4-9.4-9.4-24.6 0-33.9l22.6-22.6c9.4-9.4 24.6-9.4 33.9 0l96.4 96.4 96.4-96.4c9.4-9.4 24.6-9.4 33.9 0l22.6 22.6c9.4 9.4 9.4 24.6 0 33.9l-136 136c-9.2 9.4-24.4 9.4-33.8 0z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><svg class=\"e-font-icon-svg e-fas-angle-up\" viewBox=\"0 0 320 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M177 159.7l136 136c9.4 9.4 9.4 24.6 0 33.9l-22.6 22.6c-9.4 9.4-24.6 9.4-33.9 0L160 255.9l-96.4 96.4c-9.4 9.4-24.6 9.4-33.9 0L7 329.7c-9.4-9.4-9.4-24.6 0-33.9l136-136c9.4-9.5 24.6-9.5 34-.1z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Recebi o artigo errado<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-2032\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"2\" role=\"region\" aria-labelledby=\"elementor-tab-title-2032\"><p data-start=\"106\" data-end=\"302\">Queremos que fique completamente satisfeito com a sua compra. Se, por qualquer motivo, n\u00e3o ficar satisfeito, pode devolver os artigos eleg\u00edveis no prazo de 14 dias a contar da data de entrega, em conformidade com a legisla\u00e7\u00e3o comunit\u00e1ria de prote\u00e7\u00e3o dos consumidores. <\/p>\n<p data-start=\"304\" data-end=\"478\">Os produtos devolvidos n\u00e3o devem ser utilizados e devem estar na sua condi\u00e7\u00e3o e embalagem originais. Ap\u00f3s a rece\u00e7\u00e3o e inspe\u00e7\u00e3o da sua devolu\u00e7\u00e3o, processaremos um reembolso ou uma troca, conforme solicitado. <\/p>\n<p data-start=\"480\" data-end=\"577\">Tenha em aten\u00e7\u00e3o que determinados artigos, como encomendas personalizadas ou produtos perec\u00edveis, n\u00e3o podem ser devolvidos.<\/p>\n<p data-start=\"579\" data-end=\"715\">Para iniciar uma devolu\u00e7\u00e3o, contacte a nossa equipa de apoio ao cliente, que lhe fornecer\u00e1 as instru\u00e7\u00f5es necess\u00e1rias e o endere\u00e7o de devolu\u00e7\u00e3o.<\/p>\n<\/p>\n<p data-start=\"717\" data-end=\"900\">Para obter informa\u00e7\u00f5es detalhadas sobre os prazos de devolu\u00e7\u00e3o, os artigos eleg\u00edveis, o processamento de reembolsos e quaisquer dedu\u00e7\u00f5es aplic\u00e1veis, consulte as p\u00e1ginas da pol\u00edtica indicadas no rodap\u00e9 do nosso s\u00edtio Web.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-2033\" class=\"elementor-tab-title\" data-tab=\"3\" role=\"button\" aria-controls=\"elementor-tab-content-2033\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><svg class=\"e-font-icon-svg e-fas-angle-down\" viewBox=\"0 0 320 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M143 352.3L7 216.3c-9.4-9.4-9.4-24.6 0-33.9l22.6-22.6c9.4-9.4 24.6-9.4 33.9 0l96.4 96.4 96.4-96.4c9.4-9.4 24.6-9.4 33.9 0l22.6 22.6c9.4 9.4 9.4 24.6 0 33.9l-136 136c-9.2 9.4-24.4 9.4-33.8 0z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><svg class=\"e-font-icon-svg e-fas-angle-up\" viewBox=\"0 0 320 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M177 159.7l136 136c9.4 9.4 9.4 24.6 0 33.9l-22.6 22.6c-9.4 9.4-24.6 9.4-33.9 0L160 255.9l-96.4 96.4c-9.4 9.4-24.6 9.4-33.9 0L7 329.7c-9.4-9.4-9.4-24.6 0-33.9l136-136c9.4-9.5 24.6-9.5 34-.1z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">A minha encomenda chegou danificada<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-2033\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"3\" role=\"region\" aria-labelledby=\"elementor-tab-title-2033\"><p data-start=\"101\" data-end=\"234\">Embora tenhamos muito cuidado na embalagem dos nossos produtos, factores externos fora do nosso controlo podem ocasionalmente causar danos durante o transporte.<\/p>\n<p data-start=\"236\" data-end=\"507\">Se receber um artigo danificado, contacte a nossa equipa de apoio ao cliente o mais rapidamente poss\u00edvel, indicando o n\u00famero da encomenda e fotografias n\u00edtidas dos danos e da embalagem. Esta informa\u00e7\u00e3o ajudar-nos-\u00e1 a avaliar a situa\u00e7\u00e3o e a providenciar uma substitui\u00e7\u00e3o ou reembolso. <\/p>\n<p data-start=\"509\" data-end=\"666\">Os danos devem ser comunicados no prazo de 48 horas ap\u00f3s a rece\u00e7\u00e3o da encomenda. Nalguns casos, poderemos solicitar a devolu\u00e7\u00e3o do artigo danificado antes de procedermos \u00e0 sua substitui\u00e7\u00e3o. <\/p>\n<p data-start=\"111\" data-end=\"321\">\n<p data-start=\"668\" data-end=\"756\">Para mais pormenores sobre este processo, consulte as p\u00e1ginas de pol\u00edtica ligadas no rodap\u00e9.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-2034\" class=\"elementor-tab-title\" data-tab=\"4\" role=\"button\" aria-controls=\"elementor-tab-content-2034\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><svg class=\"e-font-icon-svg e-fas-angle-down\" viewBox=\"0 0 320 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M143 352.3L7 216.3c-9.4-9.4-9.4-24.6 0-33.9l22.6-22.6c9.4-9.4 24.6-9.4 33.9 0l96.4 96.4 96.4-96.4c9.4-9.4 24.6-9.4 33.9 0l22.6 22.6c9.4 9.4 9.4 24.6 0 33.9l-136 136c-9.2 9.4-24.4 9.4-33.8 0z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><svg class=\"e-font-icon-svg e-fas-angle-up\" viewBox=\"0 0 320 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M177 159.7l136 136c9.4 9.4 9.4 24.6 0 33.9l-22.6 22.6c-9.4 9.4-24.6 9.4-33.9 0L160 255.9l-96.4 96.4c-9.4 9.4-24.6 9.4-33.9 0L7 329.7c-9.4-9.4-9.4-24.6 0-33.9l136-136c9.4-9.5 24.6-9.5 34-.1z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Para onde devo enviar a minha devolu\u00e7\u00e3o autorizada?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-2034\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"4\" role=\"region\" aria-labelledby=\"elementor-tab-title-2034\"><p data-start=\"98\" data-end=\"229\">Todos os envios incluem uma etiqueta de devolu\u00e7\u00e3o no interior da embalagem, contendo todas as informa\u00e7\u00f5es necess\u00e1rias para facilitar o processo de devolu\u00e7\u00e3o.<\/p>\n<\/p>\n<p data-start=\"231\" data-end=\"322\">Se necessitar de assist\u00eancia, n\u00e3o hesite em contactar a nossa equipa de apoio ao cliente.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-2035\" class=\"elementor-tab-title\" data-tab=\"5\" role=\"button\" aria-controls=\"elementor-tab-content-2035\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><svg class=\"e-font-icon-svg e-fas-angle-down\" viewBox=\"0 0 320 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M143 352.3L7 216.3c-9.4-9.4-9.4-24.6 0-33.9l22.6-22.6c9.4-9.4 24.6-9.4 33.9 0l96.4 96.4 96.4-96.4c9.4-9.4 24.6-9.4 33.9 0l22.6 22.6c9.4 9.4 9.4 24.6 0 33.9l-136 136c-9.2 9.4-24.4 9.4-33.8 0z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><svg class=\"e-font-icon-svg e-fas-angle-up\" viewBox=\"0 0 320 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M177 159.7l136 136c9.4 9.4 9.4 24.6 0 33.9l-22.6 22.6c-9.4 9.4-24.6 9.4-33.9 0L160 255.9l-96.4 96.4c-9.4 9.4-24.6 9.4-33.9 0L7 329.7c-9.4-9.4-9.4-24.6 0-33.9l136-136c9.4-9.5 24.6-9.5 34-.1z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Como \u00e9 que recebo apoio ao cliente?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-2035\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"5\" role=\"region\" aria-labelledby=\"elementor-tab-title-2035\"><p>Precisa de mais ajuda?<\/p>\n<p>Correio eletr\u00f3nico: <strong><a href=\"mailto:support@bluviva.com\">support@bluviva.com<\/a><\/strong> (resposta no prazo de 24 horas).<\/p>\n<p><em>Para consultar os termos legais, visite a nossa <\/em><a href=\"https:\/\/bluviva.com\/pt-pt\/politica-de-envio\/\"><strong><em>Envio<\/em><\/strong><\/a><em> e <strong><a href=\"https:\/\/bluviva.com\/pt-pt\/devolucao-de-produtos\/\" target=\"_blank\" rel=\"noopener noreferrer\">Devolu\u00e7\u00f5es<\/a><\/strong> pol\u00edticas.<\/em><\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-2036\" class=\"elementor-tab-title\" data-tab=\"6\" role=\"button\" aria-controls=\"elementor-tab-content-2036\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><svg class=\"e-font-icon-svg e-fas-angle-down\" viewBox=\"0 0 320 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M143 352.3L7 216.3c-9.4-9.4-9.4-24.6 0-33.9l22.6-22.6c9.4-9.4 24.6-9.4 33.9 0l96.4 96.4 96.4-96.4c9.4-9.4 24.6-9.4 33.9 0l22.6 22.6c9.4 9.4 9.4 24.6 0 33.9l-136 136c-9.2 9.4-24.4 9.4-33.8 0z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><svg class=\"e-font-icon-svg e-fas-angle-up\" viewBox=\"0 0 320 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M177 159.7l136 136c9.4 9.4 9.4 24.6 0 33.9l-22.6 22.6c-9.4 9.4-24.6 9.4-33.9 0L160 255.9l-96.4 96.4c-9.4 9.4-24.6 9.4-33.9 0L7 329.7c-9.4-9.4-9.4-24.6 0-33.9l136-136c9.4-9.5 24.6-9.5 34-.1z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">O que devo fazer se introduzir um endere\u00e7o de envio incorreto?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-2036\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"6\" role=\"region\" aria-labelledby=\"elementor-tab-title-2036\"><p data-start=\"96\" data-end=\"212\">Se tiver d\u00favidas, preocupa\u00e7\u00f5es ou precisar de assist\u00eancia com uma encomenda, a nossa equipa de apoio ao cliente est\u00e1 aqui para ajudar.<\/p>\n<p data-start=\"214\" data-end=\"383\">Pode contactar-nos preenchendo o formul\u00e1rio de contacto no nosso s\u00edtio Web ou enviando uma mensagem de correio eletr\u00f3nico direta. Esfor\u00e7amo-nos por responder a todos os pedidos de informa\u00e7\u00e3o no prazo de 24-48 horas nos dias \u00fateis. <\/p>\n<p data-start=\"385\" data-end=\"510\">Para podermos ajud\u00e1-lo prontamente, forne\u00e7a o m\u00e1ximo de detalhes poss\u00edvel, incluindo o n\u00famero da encomenda, se for caso disso.<\/p>\n<\/p>\n<p data-start=\"512\" data-end=\"614\">Para obter respostas a perguntas comuns, consulte as p\u00e1ginas de pol\u00edtica ligadas no rodap\u00e9 do nosso s\u00edtio Web.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-2037\" class=\"elementor-tab-title\" data-tab=\"7\" role=\"button\" aria-controls=\"elementor-tab-content-2037\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><svg class=\"e-font-icon-svg e-fas-angle-down\" viewBox=\"0 0 320 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M143 352.3L7 216.3c-9.4-9.4-9.4-24.6 0-33.9l22.6-22.6c9.4-9.4 24.6-9.4 33.9 0l96.4 96.4 96.4-96.4c9.4-9.4 24.6-9.4 33.9 0l22.6 22.6c9.4 9.4 9.4 24.6 0 33.9l-136 136c-9.2 9.4-24.4 9.4-33.8 0z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><svg class=\"e-font-icon-svg e-fas-angle-up\" viewBox=\"0 0 320 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M177 159.7l136 136c9.4 9.4 9.4 24.6 0 33.9l-22.6 22.6c-9.4 9.4-24.6 9.4-33.9 0L160 255.9l-96.4 96.4c-9.4 9.4-24.6 9.4-33.9 0L7 329.7c-9.4-9.4-9.4-24.6 0-33.9l136-136c9.4-9.5 24.6-9.5 34-.1z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Posso alterar ou cancelar uma encomenda depois de a ter submetido?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-2037\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"7\" role=\"region\" aria-labelledby=\"elementor-tab-title-2037\"><p data-start=\"119\" data-end=\"297\">Compreendemos que as circunst\u00e2ncias podem alterar-se ap\u00f3s a realiza\u00e7\u00e3o de uma encomenda. Se a sua encomenda ainda n\u00e3o tiver sido processada, poderemos ter em conta os pedidos de cancelamento ou de altera\u00e7\u00e3o. <\/p>\n<p data-start=\"299\" data-end=\"426\">Contacte a nossa equipa de apoio ao cliente o mais rapidamente poss\u00edvel, indicando o seu n\u00famero de encomenda e os detalhes das altera\u00e7\u00f5es solicitadas.<\/p>\n<p data-start=\"428\" data-end=\"615\">Infelizmente, se a sua encomenda j\u00e1 tiver sido embalada ou enviada, n\u00e3o podemos efetuar altera\u00e7\u00f5es. Nesses casos, pode devolver o artigo ap\u00f3s a sua rece\u00e7\u00e3o, de acordo com a nossa pol\u00edtica de devolu\u00e7\u00f5es. <\/p>\n<\/p>\n<p data-start=\"617\" data-end=\"766\">Para obter informa\u00e7\u00f5es completas sobre modifica\u00e7\u00f5es de encomendas, cancelamentos e prazos aplic\u00e1veis, consulte as p\u00e1ginas de pol\u00edtica ligadas no rodap\u00e9.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-2038\" class=\"elementor-tab-title\" data-tab=\"8\" role=\"button\" aria-controls=\"elementor-tab-content-2038\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><svg class=\"e-font-icon-svg e-fas-angle-down\" viewBox=\"0 0 320 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M143 352.3L7 216.3c-9.4-9.4-9.4-24.6 0-33.9l22.6-22.6c9.4-9.4 24.6-9.4 33.9 0l96.4 96.4 96.4-96.4c9.4-9.4 24.6-9.4 33.9 0l22.6 22.6c9.4 9.4 9.4 24.6 0 33.9l-136 136c-9.2 9.4-24.4 9.4-33.8 0z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><svg class=\"e-font-icon-svg e-fas-angle-up\" viewBox=\"0 0 320 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M177 159.7l136 136c9.4 9.4 9.4 24.6 0 33.9l-22.6 22.6c-9.4 9.4-24.6 9.4-33.9 0L160 255.9l-96.4 96.4c-9.4 9.4-24.6 9.4-33.9 0L7 329.7c-9.4-9.4-9.4-24.6 0-33.9l136-136c9.4-9.5 24.6-9.5 34-.1z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Posso efetuar uma pr\u00e9-encomenda de um artigo que est\u00e1 esgotado?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-2038\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"8\" role=\"region\" aria-labelledby=\"elementor-tab-title-2038\"><p data-start=\"121\" data-end=\"238\">Obrigado pelo seu interesse nos nossos produtos. Atualmente, n\u00e3o oferecemos um sistema formal de pr\u00e9-encomenda para artigos esgotados. <\/p>\n<p data-start=\"240\" data-end=\"433\">No entanto, pode inscrever-se para receber notifica\u00e7\u00f5es de reabastecimento introduzindo o seu endere\u00e7o de correio eletr\u00f3nico na p\u00e1gina do produto relevante. Desta forma, ser\u00e1 imediatamente informado quando o artigo estiver novamente dispon\u00edvel. <\/p>\n<p data-start=\"435\" data-end=\"536\">O nosso invent\u00e1rio \u00e9 atualizado regularmente e esfor\u00e7amo-nos por repor os produtos populares o mais rapidamente poss\u00edvel.<\/p>\n<\/p>\n<p data-start=\"538\" data-end=\"706\">Para mais informa\u00e7\u00f5es sobre a disponibilidade de produtos, actualiza\u00e7\u00f5es de invent\u00e1rio ou potenciais op\u00e7\u00f5es de pr\u00e9-encomenda futuras, consulte as p\u00e1ginas de pol\u00edtica ligadas no rodap\u00e9.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Ajuda ao cliente A nossa equipa de felicidade est\u00e1 sempre dispon\u00edvel para ajudar. Respostas \u00e0s perguntas mais comuns sobre compras Encomendas e expedi\u00e7\u00e3o Quanto tempo demora a receber a minha encomenda? As encomendas efectuadas antes das 14:00 CET nos dias \u00fateis s\u00e3o expedidas no mesmo dia. As encomendas efectuadas ap\u00f3s as 14:00 CET ou durante [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"template-fullwidth-no-heading.php","meta":{"footnotes":""},"class_list":["post-54988","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.0 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Centro de Ajuda ao Cliente | Envio, Devolu\u00e7\u00f5es e Apoio ao Produto na UE<\/title>\n<meta name=\"description\" content=\"Precisa de ajuda com uma encomenda de aqu\u00e1rio? 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